What do I do if I am not happy with any aspect of my visit?
The team at Dr Grant’s pride ourselves in providing excellent customer care. We take seriously any concerns brought to our attention. Our practice policy is to deal with your complaint as promptly and effectively as possible.
Please allow us to resolve any concerns in the first instance, we usually can.
Any written or verbal correspondence is to be made to the Practice Manager and will be acknowledged within 5 working days. It may be necessary to invite you to meet the complaints manager and the dentist to resolve the situation.
The results of the meeting will be communicated in writing to you, normally within ten working days of the initial complaint. If you do not wish to attend a meeting, a letter will be sent containing The Whyte House response.
Alternatively if we are unable to resolve your concerns locally you can contact the Dental Complaints Service. Patients are expected to raise their concerns with the practice before going to the Dental Complaints Service. If a patient has not contacted the practice first then they are asked to do so.
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Croydon
Greater London
CR9 2ER
Website: http://www.dentalcomplaints.org.uk.
Telephone: 08456 120 540